Legal
Legal & Policies
How EduPrimes (Prime Brainforce LLC) works with you — enrollment terms, refunds, cookies, and how we handle concerns and your data — collected here in one place. Jump to any section below, or scroll through all five.
Terms & Conditions
These Terms & Conditions govern your access to and use of the EduPrimes website, courses, career services, and related offerings provided by Prime Brainforce LLC ("EduPrimes", "we", "us"). By registering for a course, booking a consultation, or otherwise using our services, you agree to be bound by these terms.
Acceptance of terms
Using this website or enrolling in any EduPrimes program means you accept these Terms in full. If you do not agree, please discontinue use of the site and our services.
Eligibility & account
You must provide accurate information when registering or enrolling. You are responsible for keeping your account credentials confidential and for all activity under your account.
Course enrollment & access
Enrollment is confirmed once payment is received. Access to course materials, live sessions, or recordings is granted for the duration stated at purchase and is for personal, non-transferable use only.
Certifications & third-party bodies
EduPrimes prepares learners for third-party certification exams (e.g. PMP, ITIL, CAPM). We are an independent training provider and are not affiliated with, endorsed by, or acting on behalf of these certification bodies unless expressly stated.
Intellectual property
All course content, materials, trademarks, and site content are the property of EduPrimes or its licensors and may not be copied, redistributed, or resold without written permission.
Limitation of liability
EduPrimes provides training and career-support services on an "as-is" basis. We do not guarantee employment, promotion, or exam outcomes, and are not liable for indirect or consequential losses arising from use of our services.
Governing law
These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict-of-law principles.
Refund Policy
We want you to be confident in your decision to learn with EduPrimes. This Refund Policy explains when a refund may be requested and how it is processed.
Eligibility window
Refund requests for self-paced or live-cohort courses are accepted within 7 days of purchase, provided no more than 20% of the course content has been accessed or attended.
Non-refundable items
Registration/processing fees, certification exam vouchers already issued to a third-party body, and one-on-one consultations or career services already delivered are non-refundable.
How to request
Email Connect@eduprimes.com with your registration email and order details. Approved refunds are processed to the original payment method within 7–10 business days.
Cancellations by EduPrimes
If EduPrimes cancels or reschedules a live session, you may choose a full refund or a transfer to an alternate batch at no extra cost.
Disputed or failed payments
Payment disputes are reviewed case by case — contact our support team before initiating a chargeback so we can resolve the issue directly.
Grievance Redressal
EduPrimes is committed to addressing learner and customer concerns promptly and fairly. This policy explains how to raise a grievance and what to expect.
How to raise a grievance
Email Connect@eduprimes.com with a clear description of your concern, relevant order/registration details, and any supporting documents.
Acknowledgement
We acknowledge every grievance within 2 business days of receipt.
Resolution timeline
We aim to resolve most grievances within 7–10 business days. Complex matters — e.g. involving third-party certification bodies or payment providers — may take longer, and we will keep you updated on progress.
Escalation
Not satisfied with the initial resolution? Reply to the same email thread with "Escalation" in the subject line to reach a senior team member.
Fair treatment
All grievances are handled confidentially and without bias, regardless of the outcome of the original service.
Privacy Policy
This Privacy Policy describes how Prime Brainforce LLC (operating as EduPrimes) collects, uses, and protects your personal information.
Information we collect
Information you provide directly (name, email, phone, payment details, resume/profile data for career services) and information collected automatically (device, browser, and usage data via cookies).
How we use your information
To process enrollments and payments, deliver courses and career services, communicate with you about your account, improve our website, and — where you have opted in — send you relevant offers.
Payment information
Payments are processed securely by Stripe. EduPrimes does not store your full card details on its own servers.
Sharing of information
We do not sell your personal data. We may share limited information with trusted service providers (e.g. payment processors, email/communication tools) strictly to deliver our services, or where required by law.
Data retention & security
We retain personal data only as long as necessary for the purposes described here or as required by law, and apply reasonable technical and organizational measures to protect it.
Your rights
You may request access to, correction of, or deletion of your personal data by contacting Connect@eduprimes.com.
International users
EduPrimes serves learners across multiple countries; by using our services, you consent to your information being processed in the United States and other locations where we or our service providers operate.
Questions about any of these policies? Reach us at Connect@eduprimes.com.