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Microsoft Dynamics 365 Fundamentals (MB-910)
This course offers a thorough introduction to Microsoft Dynamics 365 customer engagement applications, covering key ideas and features in Customer Insights, Sales, Customer Service, and Field Service. In addition to learning how to use technologies like Microsoft Power Platform and Dataverse for integrated solutions, participants will investigate the foundations of these applications and acquire insights into consumer data management.
Overview
The Microsoft Dynamics 365 Fundamentals (CRM) course is your first step toward comprehending Microsoft Dynamics 365’s potent customer engagement features. This Microsoft Dynamics 365 CRM foundations course is intended for students who wish to understand how Microsoft’s suite of applications can transform business operations. It is a foundation-level course.
With a strong customer management system, this course gives you the skills to assist businesses in enhancing customer experiences, streamlining processes, and boosting marketing and sales initiatives.
Who should take the MB-910: Microsoft Dynamics 365 Fundamentals (CRM) exam?
The MB-910 exam includes customer engagement features and capabilities of Dynamics 365 apps. It is suitable for people with roles including the Business owner, user, Functional Consultant, and Students.
What are the prerequisites for the MB-910: Microsoft Dynamics 365 Fundamentals (CRM) certification exam?
The suggested prerequisites for the MB-910 exam include a fundamental understanding of,
- Customer engagement applications
- Marketing capabilities
- Automation capabilities of the sales, service, and support lifecycles
- Business operations
- Fundamentals of Dynamics 365 skills
Our Package
Course Introduction
Course Introduction
Introduction to Dynamics 365
- Introduction to Dynamics 365: Section Introduction0:17
- Lecture: What is Dynamics 365?5:46
- Lecture: Dynamics 365 Business Applications Overview3:19
- Section Wrap up
Principles of Cloud Computing
- Principles of Cloud Computing: Section Introduction0:25
- Lecture: What is Cloud Computing?7:07
- Lecture: Benefits of Cloud Computing8:18
- Lecture: Cloud Deployment for Dynamics 3655:16
- Section Wrap up
Dynamics 365 Marketing
- Dynamics 365 Marketing: Section Introduction2:24
- Lecture: Core Marketing Capabilities20:12
- Lecture: Describe Related Marketing Apps6:50
- Section Wrap up
Dynamics 365 Sales
- Dynamics 365 Sales: Section Introduction0:40
- Lecture: Introduction to Dynamics 365 Sales lifecycle21:48
- Lecture: Describe Related Sales Apps7:13
- Demo: Sales4:07
- Section Wrap up
Dynamics 365 Customer Service
- Dynamics 365 Customer Service: Section Introduction0:44
- Lecture: Case Management Lifecycle9:03
- Lecture: Queue Management2:48
- Lecture: Knowledge Management3:17
- Demo: Customer Service6:22
- Section Wrap up
Dynamics 365 Field Service
- Dynamics 365 Field Service: Section Introduction0:47
- Lecture: Introduction to Field Service Work Order Management13:48
- Lecture: Describe Field Service Scheduling Capabilities11:26
- Section Wrap up
Shared Features
- Shared Features: Section Introduction0:52
- Lecture: Common Customer Engagement Features17:51
- Lecture: Describe Integration Technologies18:41
- Section Wrap up
Upcoming Batch
April 20th (Weekends)
FRI & SAT (4 Weeks)
08:30 PM to 01:00 AM (CDT)
April 18th (Weekdays)
MON – FRI (18 Days)
10:00 AM to 12:00 PM (CDT)
Microsoft Dynamics 365 Fundamentals (MB-910) FAQs
Q. How much does the MB-910: Microsoft Dynamics 365 Fundamentals (CRM) cost?
Ans.
You will have to pay a fee of $99 USD(plus applicable taxes) to take the exam when the exam is being proctored in the United States.
Q. What is the retirement date for the MB-910 exam?
Ans.
The exam as of now does not carry a retirement date.
Q. For how long is the MB-910 exam valid?
Ans.
All the Azure Fundamental certifications have a lifetime certification validity. And thus MB-910 certification valid for lifetime.
Q. What is the duration of the exam?
Ans.
You will be given a total of 45-65 minutes to complete the exam.
Q. What is the passing score for the MB-910 exam?
Ans.
You will have to achieve a minimum of 700 to pass the exam.
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