🔄 Cancellation & Refund Policy – Eduprimes
At Eduprimes, we believe in creating a transparent, reliable, and learner-first experience. Whether you’re enrolling in IT training, upskilling through certifications, or leveraging our resume and job assistance services—our mission is to deliver value with clarity and integrity.
If you need to cancel, reschedule, or raise any concerns, please contact our support team at connect@eduprimes.com. Please refer to the detailed refund and flexibility policies outlined below.
💼 Our Core Services
- 🎓 Instructor-Led IT Training (Live, Scheduled Batches)
- 📚 Self-Paced E-Learning Programs
- 📝 Resume Writing & LinkedIn Profile Optimization
- 📤 Resume Distribution / Resume Marketing
- 💼 Job Assistance
🔁 Refund & Cancellation Guidelines
🔹 Policy A – Instructor-Led Training (Live Batches)
Applies to: All instructor-led programs across technology, digital skills, business, and more.
- Before the course starts: ✅ Full refund (upon prior written request)
- Within first 2 hours of the session: ✅ 100% satisfaction guarantee – full refund, no questions asked
- After 2 hours: ❌ No refund applicable
🔹 Policy B – Certification & Project Management Programs
Applies to: PMP, Agile, DevOps, ITSM, CompTIA, and related tracks.
|
Time of Cancellation |
Refund Amount |
Rescheduling Fee |
Substitution Fee |
|
Within 24 hours of course start |
50% |
$100 |
Free |
|
After 24 hours |
No Refund |
$100 |
Free |
🔹 Policy C – Self-Paced (E-Learning) Programs
Applies to: All on-demand video-based programs.
|
Content Accessed |
Refund Eligibility |
Course Transfer |
|
Less than 30 mins viewed |
✅ 100% refund |
✅ Allowed |
|
More than 30 mins viewed |
❌ No refund |
❌ Not allowed |
Need more time? A 1-month free extension is available upon request. Additional extensions will incur a 50% course fee.
📌 Resume Distribution & Job Assistance – Important Disclaimers
We specialize in boosting your visibility to recruiters through resume marketing and Our efforts are focused on maximizing reach and opportunities and to land interview calls—not guarantee Job. However, please note:
- ✅ We guarantee interview opportunities, not job placements.
- 🚫 No refunds are issued if you’re not selected or don’t receive a job offer.
- Our role is to connect you with opportunities—your success depends on performance and employer decisions.
🤝 Partner Delivery Clause
In the event of:
- Trainer unavailability
- Low batch strength
- Unforeseen scheduling issues
Eduprimes reserves the right to seamlessly transition your enrollment to a trusted learning partner. In such cases:
- You’ll receive LMS access from the new provider
- Content may follow a slightly modified schedule/curriculum
- Fees may vary slightly depending on the partner
By enrolling, you agree to this continuity assurance model to avoid disruptions in your learning journey.
❗ Cancellations or Rescheduling by Eduprimes
Eduprimes reserves the right to cancel or postpone a course due to unavoidable circumstances (e.g. trainer issues, operational delays). In such cases:
- ✅ A full refund (if paid recently) or
- ✅ A 100% credit note for future services will be offered.
If you’ve made an advance payment:
- Cancel within 3 days: ✅ Full refund
- After 3 days: 💳 A non-refundable credit note will be issued (valid for any future service)
Eduprimes is not liable for any direct, indirect, or consequential loss arising from class cancellations.
✅ Final Terms & Important Notes
- All cancellation, refund, or reschedule requests must be made in writing to:
📧 connect@eduprimes.com - Refunds (if applicable) will be processed within 8 business days
- No-shows, last-minute absences, or non-disclosures are not eligible for refunds
- Eduprimes reserves the right to update this policy without prior notice. Your purchase will be governed by the terms active at the time of your registration.
We’re committed to your success, and our policies are designed to protect your learning investment while ensuring fairness and service continuity.
For any queries or support:
📧 connect@eduprimes.com
📞 +1 (343) 512-1455 (Mon–Fri | 10:00 AM – 6:00 PM CST)
