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ITIL V4 Foundation Certification
For those who work in modern digital organizations and are involved in the provision, delivery, or support of IT-enabled services, the ITIL® 4 Foundation Certificate course offers thorough first-level training. It imparts the principles of the most recent iteration of the globally accepted IT service management (ITSM) guidelines.
Overview
A thorough training program that introduces students to the most recent version of IT Service Management (ITSM) best practices is the ITIL® 4 Foundation course. Its goal is to give readers a basic understanding of the ITIL® framework and how to apply it to improve an organization’s IT service management. Participants will study important ideas like service relationships, value co-creation, and the tenets that support efficient service management throughout the course. The course is designed to assist students in understanding the significance of continuous improvement, the ITIL® service value system, and the four dimensions of service management.
Who should go for ITIL V4 Foundation Certification Course?
- IT Service Managers
- IT Directors and Executives
- IT Support Staff
- IT Consultants
- Quality Analysts
- Process Owners
- IT Developers
- System Integrators
- Service Providers
- Application Managers
- Product Owners
- Business Relationship Managers
- Project Managers
- Business Analysts
- Managed Service Providers
- IT Architects
- Operations Managers
- IT Audit Managers
- IT Security Managers
What are the learning objectives of ITIL V4 Foundation Certification Course?
- Key concepts in the ITIL 4 framework that build upon Lean, Agile, DevOps, and other practices, and how these enable business value to be co-created
- The seven guiding principles of ITIL 4
- ITIL service value system
- The four dimensions of service management
- The ITIL practices, with a focus on 15 of these, of which 7 will be covered in detail
Our Package
Module 1: Course Introduction
Course Overview
Course Learning Objectives
Course Structure
Introduction to IT Service Management in the Modern World
Structure and Benefits of ITIL® 4
Case Study: Axle CarHire
Exam Details
Module 2: Service Management: Key Concepts
Intent and Context
Value and Value Co-Creation
Value: Services, Products, and Resources
Service Relationships
Value: Outcomes, Costs and Risks
Module 3: The Guiding Principles
Identifying Guiding Principles
Topics Covered
The Seven Guiding Principles
Applying the Guiding Principles
Module 4: The Four Dimensions of Service Management
The Four Dimensions
Organizations and People
Information and Technology
Partners and Suppliers
Value Streams and Processes
External Factors and the Pestle Mode
Module 5: Service Value System
Overview of Service Value System
Overview of the Service Value Chain
Module 6: Continual Improvement
Introduction to Continual Improvement
The Continual Improvement Model
Relationship between Continual Improvement and Guiding Principles
Module 7: Overview of ITIL® Practices
Purpose of ITIL® Practices
The Continual Improvement Practice
The Change Control Practice
The Incident Management Practice
The Problem Management Practice
The Service Request Management Practice
The Service Desk Practice
The Service Level Management Practic
Upcoming Batch
April 20th (Weekends)
FRI & SAT (4 Weeks)
08:30 PM to 01:00 AM (CDT)
April 18th (Weekdays)
MON – FRI (18 Days)
10:00 AM to 12:00 PM (CDT)
ITIL V4 Foundation Certification FAQs
Q. What is ITIL V4 Foundation Certification course?
Ans.
ITIL v4 Certification is the most widely acknowledged entry-level ITIL certification available for IT professionals. This newest ITIL v4 certification training for the ITIL 4 framework is designed to introduce learners to the management of modern IT-enabled services, including key concepts and common language used in the ITIL services lifecycle.
Q. What are the prerequisites for the ITIL® 4 Foundation Certification Course?
Ans.
The ITIL Foundation course and the accompanying ITIL4 Foundation test have no prerequisites.
Q. Is the ITIL Foundation Course only for IT professionals? Who else can take this course?
Ans.
This training is for anybody interested in improving their service management skills:
- IT professionals
- Business managers
- Business process owners
- Project managers
- ITSM Managers and aspiring ITSM Managers
- Professionals working in other areas of IT like digital, product, development and service
- ITIL certified professionals who want to transition to the new version ITIL4
- Students with an interest in IT Services Management will also benefit from our course
Q. What is the examination formate of ITIL® 4 Foundation Certification Course?
Ans.
- 40 questions
- Multiple choice
- 26 out of 40 marks required to pass (65%)
- 60 minutes
- Closed book.
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